Refund policy

Last updated: October 1, 2026

We stand behind our products. If something isn't right, we'll do our best to make it right — simply and directly.

Our Guarantee

If you're not completely happy, contact us within 30 days of delivery and we'll do our best to make it right. Unused items in their original, sealed packaging are eligible for a full refund or exchange under the conditions below. If a product arrived damaged, incorrect, or caused a problem, we'll always take care of it.

Definitions

For the purposes of this policy:

  • "You" means the customer who placed the order.
  • "We," "us," or "our" means GODEWY, operated by MTA TRADING LLC.
  • "Order" means a purchase you placed through our website.
  • "Return" means the physical shipment of a purchased item back to us.
  • "Refund" means the return of funds to your original payment method.
  • "RMA" means a Return Merchandise Authorization issued by us in advance of a return.

Eligibility

To be eligible for a return, all of the following must be met:

  • The return request must be received by us within 30 days of the delivery date recorded by the carrier.
  • The product must be returned unused, unopened, and in its original, sealed packaging, with all tags, seals, and inserts intact.
  • Any free gifts, samples, or promotional items included with your order must be returned together with the product.
  • The return must be authorized by us in advance through an RMA (see "How to Start a Return" below).

Products that have been opened, used, damaged by misuse, or received by us outside the 30-day window may be refused, returned to sender at your cost, or accepted for a partial refund at our sole discretion.

Items That Cannot Be Returned

For health and hygiene reasons, opened personal-care and cosmetic products cannot be returned. The following are not eligible for a refund, exchange, or store credit under any circumstances:

  • Items that have been opened or used, or with tampered or broken seals.
  • Free gifts, samples, and promotional items.
  • Items purchased during a special promotion, limited-time event, or marked as final sale.
  • Items returned without a prior RMA from us.
  • Items returned to any address other than the return address we provide in your RMA confirmation.

If you're unsure whether your item qualifies, email us before sending it back.

How to Start a Return

We use a Return Merchandise Authorization (RMA) process so that returns are properly tracked and refunds are processed accurately. Returns sent without an RMA cannot be identified with your order and will not be processed.

  1. Email us at support@godewy.co with your order number, the item(s) you wish to return, and the reason for your return. Please include photos where relevant (for example, if the item arrived damaged).
  2. Within 1–2 business days, we will reply with your RMA authorization, return instructions, and the return address to use.
  3. Ship the package back to us using a trackable shipping method. Include your RMA number visibly on the outside of the package.
  4. Once we receive and inspect your return, your refund will be processed as described below.

Return Shipping

Customers are responsible for return shipping costs, unless the order arrived damaged, incorrect, or with missing items — in those cases, we cover return shipping.

We strongly recommend using a trackable shipping method with adequate insurance. You are responsible for the item until it reaches us. We are not responsible for return packages that are lost, damaged, or delayed by the carrier. If a return package is lost or arrives damaged in transit, we cannot process a refund or exchange until we receive the item in its expected condition.

Return Address

The return address is provided in your RMA confirmation email and may differ from the address on your original package or listed elsewhere. Returns sent to any other address — including addresses printed on your original shipment or found elsewhere on our website — will not be accepted or refunded, and cannot be recovered by us.

Inspection and Approval

We reserve up to 10 business days from receipt of a return to inspect the item and determine refund eligibility. Once approved:

  • Refunds are processed within 5–7 business days.
  • Partial refunds may apply if the item is received with missing components, damaged packaging, or other signs that the return conditions above were not fully met.
  • If a return is denied (for example, because the item was opened or arrived outside the 30-day window), we will notify you and, at our discretion, return the item to you at your cost or dispose of it.

Restocking Fee

A 10% restocking fee is deducted from the refund amount on returned items. This fee does not apply when the order arrived damaged, incorrect, or with missing items, and it does not apply to exchanges. The fee, if applicable, will be reflected in the refund you receive.

Refunds

Approved refunds are issued exclusively to the original payment method used for the purchase, less any applicable restocking fee. We do not issue refunds to alternate payment methods or to third parties. Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear on your statement.

Exchanges

Prefer an exchange? We'll ship your replacement as soon as we receive and inspect your return, at no additional shipping cost. Exchanges are subject to product availability; if an exchange item is unavailable, we will offer a comparable replacement or issue a refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please email us at support@godewy.co within 48 hours of delivery with:

  • Your order number.
  • Clear photos of the item(s) and the shipping package.
  • A brief description of the issue.

Reporting outside the 48-hour window may limit our ability to work with the carrier or manufacturer and may affect your eligibility for a free replacement. Where the issue is our fault, we will send a replacement or issue a refund at no additional cost to you and, in most cases, will not require a return.

Return Fraud and Abuse

We reserve the right to refuse returns, refunds, or exchanges — or to close a customer account — where we in good faith suspect abuse of this policy, including but not limited to:

  • Excessive returns relative to purchase history.
  • Returns of products with signs of intentional damage, tampering, or substitution.
  • Multiple accounts used to circumvent this policy.
  • Requests for refunds where the evidence indicates the item was not actually returned or that the claim is fraudulent.

Chargebacks

If there is a problem with an order or a charge, please contact us at support@godewy.co or through the contact form on our website before disputing the charge with your bank or card issuer. In nearly every case, we can resolve the issue directly — often more quickly than a bank dispute — including a full refund or replacement where appropriate.

Initiating a chargeback for an order you received and kept, or for a VIP Club renewal that you authorized and did not cancel within the timeframe set out in our VIP Club Subscription Terms, may constitute a wrongful dispute. In such cases, we reserve the right to contest the chargeback and submit evidence — including your order details, proof of delivery, your authorization of any recurring charges, and our Terms of Service — to your payment provider. You agree that initiating a chargeback without first contacting us and attempting to resolve the issue through the process above may be treated as a material breach of our Terms of Service.

VIP Club Membership & Billing

VIP Club membership terms — including the 14-day free trial, the applicable recurring billing every 28 days (currently $29.99 for members who joined on or after September 30, 2026, and $19.99 for members who joined before that date), renewal reminders, cancellation procedures (instant online at cancel.godewy.co or by email to support@godewy.co), and refund treatment for membership charges — are set out in our VIP Club Subscription Terms. Please review that policy for full details.

How VIP Club charges appear: Payments to us show up on your bank or card statement as "GODEWY". If you see a charge you don't recognize, please contact us before disputing it with your bank — we can almost always identify and resolve it the same day.

Returns and Your VIP Club Membership

If you return your enrolling order — the order through which you joined the VIP Club — your VIP Club membership will remain active by default. Returning a product does not automatically cancel your membership, and the applicable trial-end charge on day 15 will still be processed unless you cancel your membership separately.

To cancel your membership, use either method:

  • Instant online cancellation at cancel.godewy.co — takes effect immediately.
  • Email at support@godewy.co — please send at least 24 hours before your next billing date.

We remind you of this option in your return confirmation email. Returning your order and cancelling your VIP Club membership are two separate actions, and both are easy to do.

Need Help? Contact Us First

We're here to help, and we'd always rather solve a problem directly than have you go through your bank. If anything is wrong with your order, or you see a charge you don't recognize, contact us at support@godewy.co or through the contact form on our website before opening a dispute. We respond within 1–2 business days and resolve nearly every issue quickly.